Privacy Policy

NovaLux Skin Rejuvenation handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how it is used, and how to raise a concern.

Information we collect

NovaLux may collect contact, booking, clinical, and enquiry information needed to respond to enquiries, arrange appointments, and provide care.

How information is used

Information is used for appointment administration, clinical communication, treatment planning, patient support, and service improvement.

Health information

Health information is handled with additional care and is used only where relevant to clinical assessment, treatment, documentation, or legal and professional obligations.

Contact

For privacy enquiries, contact NovaLux Skin Rejuvenation at 221 Charlestown Road, Charlestown NSW 2290 or phone (02) 4032 8790.

Contact form

If you submit information via our contact form, we collect the personal details you provide. Please do not include detailed clinical information in the contact form — clinical discussions are reserved for consultation.

Complaints & Concerns

We welcome your concerns and complaints. Please contact the clinic in the first instance on (02) 4032 8790 or info@novalux.com.au — we will respond promptly.

You may also raise a concern about a registered health practitioner with AHPRA (the Australian Health Practitioner Regulation Agency) at ahpra.gov.au or by phoning 1300 419 495. Health-service complaints in NSW may be made to the Health Care Complaints Commission (HCCC) at hccc.nsw.gov.au or by phoning 1800 043 159.

For privacy matters specifically, if you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Last updated 30 June 2026.