NovaLux Skin Rejuvenation
Frequently Asked Questions
Clear answers to common questions about consultations, treatment planning, costs, booking and specific NovaLux treatments.
About NovaLux
What makes NovaLux different from other skin clinics in Newcastle?
The short answer is our background. NovaLux was created as an extension of Newcastle Skin Check — a skin cancer practice in the Hunter region. NovaLux patients with pigmentation or skin lesions are able to be reviewed by Newcastle Skin Check doctors before any cosmetic laser treatment proceeds to ensure safety to proceed.
Do I need a referral to book at NovaLux?
No referral is needed. You can book directly online or call us on (02) 4032 8790. If you're already a Newcastle Skin Check patient, your doctor can complete an internal referral form at your next appointment — but it isn't required.
Do I need a consultation before treatment?
Your initial consultation is a one-on-one appointment with one of our registered nurses, usually about an hour in duration. We assess your skin, discuss your goals and relevant history, explain which treatments may be suitable, and design a plan together. No pressure to book anything on the day. The consultation fee is $100, which is fully redeemable against any treatment you book.
Treatments
How do I know which treatment is right for me?
That's exactly what the consultation is for! Most people come in with a general concern — pigmentation, skin texture, lines, or just wanting their skin to look healthier — and we work backwards from there. We'll explain which options are likely to help and which ones aren't worthwhile for your specific skin.
Are your treatments suitable for all skin types?
Most treatments are suitable for a wide range of skin types, but suitability is always confirmed at consultation. Some light-based treatments require more caution with darker skin tones or reactive skin, and we'll be upfront about that. We assess your skin to match the right treatments.
Will I need time off work?
It depends on the treatment. BBL, LED and microdermabrasion typically involve minimal visible downtime — mild redness for a few hours after treatment is the most common immediate effect. For non-surgical cosmetic treatments your expected recovery will be discussed during your initial consultation. For HALO laser most patients plan 3–5 days of social downtime. Your clinician will give you guidance before you commit to any treatment.
How many sessions will I need?
It varies by treatment and goal. A single BBL session can produce visible improvements. A course of three sessions is commonly planned where more sustained change is the goal. HALO is often a single session, sometimes two. Treatments for facial volume and skin concerns can vary and are planned individually at consultation. Microneedling usually works best as a course of three to six. We'll give you a realistic guide at consultation — including the honest answer when one session is unlikely to be enough.
Costs and Booking
How much do treatments cost?
Pricing depends on the treatment and the area treated. As a guide: a single BBL HEROic full-face treatment starts from $650, HALO full face from $1,600, and the initial consultation fee is $100 — redeemable against any treatment. We'll confirm costs in detail at consultation.
Do you offer payment plans or packages?
We offer treatment packages on selected services — for example, a package of three BBL HEROic treatments is discounted compared to three singles. Package pricing requires upfront payment. We don't currently offer in-house payment plans, but we're happy to discuss the most cost-effective approach for your goals at consultation.
How do I book an appointment?
You can book online at www.novalux.com.au or call us on (02) 4032 8790. As a new patient to the practice you will only have the option of doing a cosmetic consult first in most cases. We're open Monday, Tuesday, Thursday, and Friday. If you're unsure what to book, just call — we'll help you work out the right starting point.
Specific Treatments
Can laser and BBL treatments improve pigmentation, redness, and sun damage?
They use similar technology — filtered light — BBL HEROic is Sciton's current-generation platform — characterised by precise filter selection, integrated cooling, and a broader treatment range than older IPL devices. Whether the technology is appropriate for your skin and concern is a decision made during consultation.
I've heard HALO laser is painful. What's it actually like?
HALO is our most intensive treatment and is not painless. We apply a strong topical anaesthetic well before treatment begins. The sensation during treatment is best described as significant heat and prickling rather than sharp pain. The recovery — around 5 days of bronzing and peeling — is usually the part people find most inconvenient.
I'm worried about looking 'done'. How do I know I won't end up looking overdone?
This concern comes up often in patients considering non-surgical cosmetic procedures. Our approach is conservative: we aim for subtle, balanced change rather than an overtreated appearance. Dosing and placement are planned carefully, review is offered once the treatment has settled, and changes are built gradually where appropriate. If you show us a look you want to avoid, we'll take that seriously.
I have a history of skin cancer. Can I still have cosmetic treatment?
Often yes, but it requires careful assessment first. All patients at NovaLux with a history of skin cancer or concerning lesions will need to be reviewed by one of our Newcastle Skin Check doctors before any cosmetic laser treatment proceeds. Your treatment plan, if appropriate, is coordinated with your skin cancer surveillance at Newcastle Skin Check. Speak to our team about your specific situation.
This information is general in nature and does not replace an individual consultation. Suitability, expected outcomes, risks and downtime are confirmed before treatment.